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WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

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SHIPPING & PROCESSING

As Equality Made products are handmade-to-order and since we are committed to being an on demand company for the sake of the environment, our processing time to produce and ship your order is 1-3 business days. Orders are only processed and shipped Monday - Friday, excluding holidays.

SHIPPING INFORMATION

We currently only ship within the United States of America. Customers are responsible for providing the correct shipping information at the time of order. Equality Made will ship orders to the addresses provided at check out. PLEASE MAKE SURE YOU HAVE ENTERED THE CORRECT ADDRESS FOR YOUR ORDER.

Orders cannot be cancelled once packages have been shipped.

FOR ALL STANDARD DOMESTIC ORDERS, THESE ARE THE SHIPPING OPTIONS:

• Economy Shipping: Orders process and ship within 2-4 business days of placing the order and will ship economy transit. Transit times will vary between shipping destinations. On average, transit takes 4-8 business days from time of carrier pickup.
• Standard Shipping: Orders process and ship within 2-4 business days of placing the order and will ship standard transit. Transit times will vary between shipping destinations. On average, transit takes 2-5 business days from time of carrier pickup.

FOR FREE SHIPPING:

If you've met the order threshold for free shipping, the Economy Shipping option will be selected. If you wish to forego free shipping, you may choose to pay for Standard Shipping instead.

RETURNED TO SENDER:

At times, dispatched orders might be returned by carriers. The return address on our shipping labels is usually a placeholder or a forwarding address. Consequently, if an order marked as 'returned to sender' isn't corrected with the carrier, we often cannot retrieve it since it doesn't return to us. If your correct address was provided but the package still got returned, please get in touch to see if this situation falls under our delivery guarantee.

Re-shipping costs, whether local or international, will be borne by the customer. It's crucial to ensure your address is accurate when placing an order.

If we don't hear back regarding the address for a returned order within 15 days, the items will be donated to a local charity for the homeless.

NEED HELP?

If you need help with tracking your order, you are welcome to reach us at help@equalitymade.com.